

The green band suggests there is a problem validating the default form; oddly in this case the default was RM. However, this was triggered by the inability to validate correctly as there was incorrect information provided. As a result removed all populated fields and replaced one at a time to conduct a process of elimination.
Check preset info in Tools > Options > Master > RMSort.
Are all the DSAs and RM populated correctly: defaults in correct fields, Postal Area etc.?
This above query did not like the pre-entered Default Poster address. UK Mail had 0000000000 default format instead of A123456.
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